Withdrawing a request or enquiry
A request or enquiry is not a booking, so you can withdraw it at any time, for any reason, at no charge. Reply to our acknowledgement email or write to info@onsitelaserprinterrepair.com, quoting your reference number.
Cancelling or rescheduling an agreed appointment
If we have agreed an appointment (on-site visit and remote help) and you need to change it, please tell us as early as possible by replying to the email confirming the appointment, or by writing to info@onsitelaserprinterrepair.com. We will offer another time where we can.
Fees
We do not charge for cancelling or rescheduling unless a fee was clearly explained and agreed with you in writing before the appointment was confirmed. If no such fee was agreed, none applies.
Parts ordered for you
If a part has to be ordered specifically for your printer, we will tell you before ordering whether any of its cost would be non-refundable if you later cancel. Nothing is ordered on your behalf without your agreement.
If we need to reschedule
Occasionally we may need to move an appointment, for example because of illness, travel disruption or a part that has not arrived. If so, we will contact you as soon as we can, explain why, and offer alternatives. You are free to cancel instead, at no charge.
Remote help sessions
The same principles apply to agreed remote help sessions: tell us as early as you can, and we will find another time.
Questions about this policy? Email info@onsitelaserprinterrepair.com.