Your warranty terms
Warranty terms depend on the repair, the parts used and the condition of the printer, so we confirm them with you in writing before any work begins. The written terms will state what is covered, for how long, and any exclusions. If you have not received warranty terms for a repair, please ask us before agreeing to the work.
What a repair warranty usually relates to
A repair warranty relates to the specific fault we repaired and the work and parts involved. It does not normally extend to unrelated faults, consumables that wear out with use (such as toner, drums and paper), or damage caused after the repair, for example by accidents, liquids, power surges or unsuitable supplies. Your written terms are what apply.
How to raise a concern
- Email info@onsitelaserprinterrepair.com with your name, the reference or invoice number, and a description of the problem. Photos of the printer display or printed pages help.
- Please stop using the printer if the fault could cause further damage.
- We will review the details and contact you to discuss the next step.
Manufacturer warranties
If your printer is still covered by its manufacturer’s warranty, check the manufacturer’s terms before arranging any third-party repair, as they may require you to use their own service channels.
Your legal rights
This policy does not limit any rights you have under the laws of California or federal law, including any implied warranties that cannot be excluded.
Questions about this policy? Email info@onsitelaserprinterrepair.com.