Who we are
This website is operated by ON LINE LASER TONER AND PRINTER REPAIR, INC (“On-Site Laser Printer Repair”, “we”, “us”), a company serving customers in California. For any privacy question or request, email info@onsitelaserprinterrepair.com.
Information we collect
We collect only what you choose to send us through our forms or by email:
- Contact details: your name, email address and, where you provide it, phone number.
- Location details: ZIP code, city and state, used to confirm whether we can serve your location. We do not ask for a street address on the website.
- Printer and enquiry details: printer type, make, model, the problem you describe, part or cartridge numbers, and your company name if you add it.
- Technical information: when you submit a form, our hosting provider receives your IP address and basic request information, as any web server does. We use the IP address briefly to limit repeated submissions and prevent abuse.
We do not use cookies, analytics, advertising pixels, session recording or any other tracking technology on this website.
How we use it
- To review and respond to your repair request or enquiry.
- To contact you about it by email, as you prefer.
- To send you an acknowledgement that we received it.
- To keep reasonable records of the service we provide, and to meet legal obligations.
- To protect the website and our inbox from spam and abuse.
We do not use your information for advertising, and we do not send marketing emails unless you separately ask us to.
How form submissions are processed
When you send a form, the details are checked by our server and then delivered to our business inbox by email, and an acknowledgement is emailed to you. Form submissions are not stored in a website database. They exist in our email system and in yours.
Who we share it with
We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising. We use a small number of service providers who process information on our behalf, only to run this website and deliver email:
- Website hosting (Vercel Inc.), which serves the site and runs the form handler, and keeps standard server logs.
- Email delivery (Resend), which sends the business notification and your acknowledgement.
- Our email provider, which hosts our business inbox.
We may also disclose information if the law requires it, or to protect our rights or the safety of others.
How long we keep it
We keep enquiry emails for as long as we need them to respond, provide any service you agree to, and keep reasonable business records. When they are no longer needed, we delete them. You can ask us to delete your information sooner, as described below.
Security
This website uses encrypted connections (HTTPS), strict security headers and no third-party scripts. Forms are validated on our server, filtered for spam and limited to prevent abuse. Our service providers apply their own security measures. No system is perfectly secure, so please do not send sensitive information such as payment card numbers through our forms.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it, by emailing info@onsitelaserprinterrepair.com. California residents have additional rights, explained in Your California Privacy Rights. We will not treat you differently for making a request.
Children
This website is intended for adults and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.
Browser storage
To keep your answers while you move between the steps of the repair form, your browser temporarily stores them in its session storage. That information stays on your device, is never sent to us until you submit, and is cleared when you submit the form or close the tab. See our Cookie Policy.
Changes to this policy
If we change how we handle personal information, we will update this page and the date at the top.
Questions about this policy? Email info@onsitelaserprinterrepair.com.